Shipping Policy

What are the delivery charges?

Delivery charge varies according to the weight of Parcel.

We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges.

For Products listed on CartLoot charge for delivery per item is applied as per weight.

Why does the delivery date not correspond to the delivery timeline mentioned?

It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines mentioned on website. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates. Since it is cross-border delivery it may take some days extra due to custom clearance.

What is the estimated delivery time?

We generally procure and ship the items within 7-10 days. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The type of product
  • Product's availability with us.
  • The destination to which you want the order shipped.

Are there any hidden costs (sales tax, octroi etc) on items sold on CartLoot?

There are NO hidden charges when you make a purchase on CartLoot. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.Delivery charges are not hidden charges and are charged (if at all) extra depending on the Weight.

CartLoot does not/cannot ship to my area. Why?

Please enter your Shipping details on the Checkout page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

  • Whether your location can be serviced or not depends on
  • Whether the product can be shipped to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times we prefer not to ship to certain locations. This is entirely at their discretion.

Why is the COD option not offered in CartLoot?

As this is cross-border delivery, our courier partner servicing your location doesn’t offer us the service to accept cash as payment at the time of delivery.

I need to return an item, how do I make a return?

Returns are easy. Contact us to initiate a return. You will receive an email explaining the process, once you have initiated a return. Buyer has to send the item on the registered address provided in the email & return fees are borne by Buyer.

What do the different tags like "In Stock", "Available" mean?

'In Stock'

For items listed as "In Stock", delivery time based on your location pincode (usually 7-10 business days).

'Available'

We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 7 to 10 business days after official release. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Imported'

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 15 days or more to be delivered to you.

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by CartLoot.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

Does CartLoot deliver internationally?

As of now, cartloot only deliver items internationally. It doesn’t deliver the product in India

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is outside India.

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