FAQ Categories
  1. Shipping (5)
  2. Product Reviews (3)
  3. Login & My Account (14)
  4. Privacy & Security (2)
  5. Order (24)
  6. Cancellations and Returns (21)
  7. Payment (28)
  8. Shopping (10)

FAQs

Welcome to our support portal

Frequently Asked Questions

  1. How can I order for large quantities of the product as part of a corporate order?
    You can write to info@cartloot.com for your corporate gifting requirements.
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  2. Can I use the Cash on Delivery payment option for every product I buy on CartLoot?
    The availability of Cash on Delivery option is not available on CartLoot. As this is cross-border delivery, our courier partner servicing your location doesn’t offer us the service to accept cash as payment at the time of delivery.
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  3. Why is my card being saved on CartLoot?
    It's quicker. You can save the hassle of typing in the complete card information every time you shop on CartLoot by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.
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  4. How do I save my card(s) on CartLoot?
    Your card is saved automatically when you make a successful payment by entering the card details while purchasing on CartLoot. Alternatively, you can also save your card by navigating to 'My Accounts > Payments > My Saved Cards'. To save the card you'll need the card number and the expiry date. You can also add a card label to better identify a saved card.
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  5. How do returns work?
    You can raise a request to return your items with these simple steps: 1. Log into your CartLoot account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return or exchange 4. Fill in the details and raise a return request Once you raise a request, you'll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, you have to send the item on the registered address provided in the email after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your CartLoot account.
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  6. What is the Buyer Protection policy?
    The Buyer Protection policy mediates buyer-seller disputes. In case CartLoot declines your request for a return of an item and you are not convinced of the reason given, you can write to us at info@CartLoot.com for Buyer Protection. You can dispute the resolution that CartLoot has shared for your issue until 5 days from the date of delivery and concern is looked into by us on a case-to-case basis.
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  7. Are there any guidelines for writing product reviews?
    Product reviews on CartLoot.com are a great way to help other customers decide what to buy & avoid. Here are some tips for writing great product reviews: Have you used this product? It's always better to review a product you have personally used. Educate your readers. Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years. Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion. Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps. Stay concise. Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes. A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.
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Latest Questions

  1. Can I log into my CartLoot account using Facebook and/or Google?
    The option to log in using Facebook & Google accounts is available. If you have forgotten the password for your account, you can reset it through the 'Forgot password' button.
    Read more
  2. How can I deactivate my account?

    To deactivate your CartLoot account, follow these simple steps:

    1. Log into your CartLoot account

    2. Go to My Account › Settings › Deactivate

    3. Enter the password for your account

    4. Choose 'Confirm Deactivation'

    Read more
  3. How can I use a new email address to log in to my CartLoot account?

    To log in to your CartLoot account with a new email address, you can update your email ID with these simple steps:

    1. Log in to your CartLoot account
    2. Go to My Account › Settings › Update Email 
    3. Add the new email ID 
    4. Enter the verification code sent to the new email ID 
    5. Choose 'Save Changes'

    Please note, once your email address is updated, you'll no longer be able to sign in using your old email id.

    Read more
  4. How can I change the email ID linked with my CartLoot account?

    To change the email ID associated with your CartLoot account, follow these simple steps on our website:

    1. Log in to your CartLoot account
    2. Go to My Account › Settings › Update Email
    3. Add the new email ID 
    4. Enter the verification code sent to the new email ID 
    5. Choose 'Save Changes'

    Read more
  5. How can I change the password for my CartLoot account?

    To change the password for your CartLoot account, follow these simple steps:

    1. Log in to your CartLoot account
    2. Go to My Account › Settings › Change password
    3. Enter your old password
    4. Enter your new password
    5. Choose 'Save Changes'

    Read more
  6. How can I add a new delivery address to my CartLoot account?

    To add a new delivery address, follow these simple steps:

    1. Log into your CartLoot account
    2. Go to My Account › Settings › Addresses
    3. Add details of your new address 
    4. Choose 'Save Changes'

    Read more
  7. Why do I need to verify my email address to log into my CartLoot account?
    To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your CartLoot account without any hassles once this is done.
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  8. What is an OTP or verification code?
    An OTP (One Time Password) or verification code is a password/code used to verify your email ID when you log into your CartLoot account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email details.
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