FAQ Categories
  1. Shipping (5)
  2. Product Reviews (3)
  3. Login & My Account (14)
  4. Privacy & Security (2)
  5. Order (24)
  6. Cancellations and Returns (21)
  7. Payment (28)
  8. Shopping (10)

Login & My Account

faqLogin & My Account - FAQs

  1. Why is one of my CartLoot accounts now inactive?
    Your account will be inactive if the updated email ID of one account is the same as the other. The order history of the account you updated the details with will be merged with the older account.
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  2. Can I add multiple email addresses to log into my account?
    To make sure that your account is always secure, multiple email addresses cannot be added. For an account, only one email ID can be used to log in.
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  3. Do I need to verify my email address every time I log in?
    As the verification step is a one time process, you won't have to do it again once your account is verified.
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  4. What should I do if I don't get the OTP or verification code?
    Sometimes, Email messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.
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  5. What is an OTP or verification code?
    An OTP (One Time Password) or verification code is a password/code used to verify your email ID when you log into your CartLoot account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email details.
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  6. Why do I need to verify my email address to log into my CartLoot account?
    To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your CartLoot account without any hassles once this is done.
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  7. How can I add a new delivery address to my CartLoot account?

    To add a new delivery address, follow these simple steps:

    1. Log into your CartLoot account
    2. Go to My Account › Settings › Addresses
    3. Add details of your new address 
    4. Choose 'Save Changes'

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  8. How can I change the password for my CartLoot account?

    To change the password for your CartLoot account, follow these simple steps:

    1. Log in to your CartLoot account
    2. Go to My Account › Settings › Change password
    3. Enter your old password
    4. Enter your new password
    5. Choose 'Save Changes'

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  9. How can I change the email ID linked with my CartLoot account?

    To change the email ID associated with your CartLoot account, follow these simple steps on our website:

    1. Log in to your CartLoot account
    2. Go to My Account › Settings › Update Email
    3. Add the new email ID 
    4. Enter the verification code sent to the new email ID 
    5. Choose 'Save Changes'

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  10. How can I use a new email address to log in to my CartLoot account?

    To log in to your CartLoot account with a new email address, you can update your email ID with these simple steps:

    1. Log in to your CartLoot account
    2. Go to My Account › Settings › Update Email 
    3. Add the new email ID 
    4. Enter the verification code sent to the new email ID 
    5. Choose 'Save Changes'

    Please note, once your email address is updated, you'll no longer be able to sign in using your old email id.

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  11. How can I deactivate my account?

    To deactivate your CartLoot account, follow these simple steps:

    1. Log into your CartLoot account

    2. Go to My Account › Settings › Deactivate

    3. Enter the password for your account

    4. Choose 'Confirm Deactivation'

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  12. Can I log into my CartLoot account using Facebook and/or Google?
    The option to log in using Facebook & Google accounts is available. If you have forgotten the password for your account, you can reset it through the 'Forgot password' button.
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  13. Can I reactivate my inactive Cartloot account?
    Yes. To reactivate your CartLoot account, simply log in with your registered email ID and password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.
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  14. I'm getting the error message that says, 'You've exceeded the maximum number of attempts to enter correct verification code'. How can I log in to my CartLoot account now?
    If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.
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