Order

faqOrder - FAQs

  1. Will the delivery be tried again if I'm not able to collect my order the first time?
    Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
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  2. What should I do if my order is approved but hasn't been shipped yet?
    We usually ship orders within 1-2 business days from the order date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
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  3. Can I take the shipment after opening and checking the contents inside?
    As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
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  4. How do I know my order has been confirmed?
    An e-mail will be sent once you've successfully placed your order. We'll also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your CartLoot account.
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  5. My order status shows 'Out for Delivery', but I haven't got it yet. When will I get it?
    The courier service will contact you for delivery of your order. Please check the Tracking ID for more details.
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  6. Why can't I track my order even though it has been shipped?
    Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
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  7. What should I do if I don't get the invoice for my order?
    Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.
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  8. How do I get invoices for my previous orders without having to check my e-mails?
    You can easily send invoices to your email ID from your CartLoot account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.
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  9. How will my order be delivered?
    All orders are shipped by us through courier services who deliver the packages to your doorstep.
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  10. Why is the 'Cash on Delivery' payment mode not available?
    As this is cross-border delivery, our courier partner servicing your location doesn’t offer us the service to accept cash as payment at the time of delivery.
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  11. Where can I find the CartLoot's returns policy?
    You can see the CartLoot's Returns policy on Orders & Return page.
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  12. Can I get my order delivered faster?
    Your order will get delivered on or before the delivery date promised at the time of placing the order.
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  13. What does the tag 'Imported' beside a product mean?
    Sometimes items have to be sourced by us from our international partners. Such items have the tag 'Imported' on the product page and can take at least 10 or more days to be delivered.
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  14. How can I place an order?
    To place an order, please follow these steps: 1. Select the product you'd like to buy and 'Check Availability' for the product 2. Add products to your cart or just hit 'Buy Now' 3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order
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  15. How is a 'business day' different from a regular day?
    Business days are otherwise known as the working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.
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  16. What is the estimated delivery time?
    We generally procure and ship the items within the time specified i.e. 7-10 business days. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: - The product being offered - Product's availability with us - The destination to which you want the order shipped to
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  17. How can I trust that the groceries that will be delivered are quality checked and fresh?
    Groceries on CartLoot are available from top brands which are renowned for their quality products. We also check the freshness of groceries when we receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach you.
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  18. My package shows as delivered but I can't find it, what should I do?
    If your tracking information shows that your package was delivered, but you can't find it: Check your Email for any notification about attempted delivery. See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf. Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
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  19. Why was my package not delivered?

    Sometimes, a package cannot be delivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select 'Edit' and then Choose 'Save Changes'. Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label. Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery. Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.

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  20. What do the different order statuses in 'My Orders' mean?

    The different order statuses are as mentioned below:

    • Approved: Order you have placed for an item is confirmed by the seller.
    • Shipped: Your item is on its way to you as it has been shipped from India.
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  21. The delivery of my order is delayed. What should I do?
    On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
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  22. I missed the delivery of my order today. What should I do?
    The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check through Tracking ID for more details on when the courier service will try to deliver again.
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  23. How quickly can I get my order delivered?
    Orders will be delivered within 7-10 business days.
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  24. My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
    The courier service delivering your order is responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an Email once your shipment is out for delivery.
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