Payment

faqPayment - FAQs

  1. How does CartLoot prevent card fraud?
    Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.
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  2. Can I pay with any Credit card?
    You can choose to pay on CartLoot with any Visa, MasterCard or American Express credit card issued.
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  3. Can I use any Debit Card to pay for my order?
    You can choose to pay for your order on CartLoot with any Visa, MasterCard or Maestro Debit Card.
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  4. Can I use the Cash on Delivery payment option for every product I buy on CartLoot?
    The availability of Cash on Delivery option is not available on CartLoot. As this is cross-border delivery, our courier partner servicing your location doesn’t offer us the service to accept cash as payment at the time of delivery.
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  5. How can I get the 3D Secure password for my Credit/Debit Card?
    You can get a 3D Secure password by registering your Credit/Debit Card on your bank's website.
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  6. How can I pay with a saved Credit/Debit Card?
    Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the 'Pay' button. You'll also have to enter the card's 3D Secure password to complete the transaction.
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  7. How can I pay for my order?

    You can choose to pay for an order using any of the below methods:

    • Net Banking
    • Visa, MasterCard, Maestro and American Express Credit or Debit cards
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  8. How do I pay using a credit or debit card?
    You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three-digit CVV number ready, which you can find on your card. For added security, you'll also need to use your card's online password that is verified by Visa, MasterCard Secure Code etc.
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  9. How does the 3D Secure password add security to my online transactions?
    The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.
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  10. If I have a saved card on CartLoot, will I be able to use a new card for my next payment?
    Yes. Even if you've saved your card details on CartLoot, you always have the option to use any other credit/debit card to pay.
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  11. Why is my card being saved on CartLoot?
    It's quicker. You can save the hassle of typing in the complete card information every time you shop on CartLoot by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.
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  12. Can I delete my saved cards?
    Yes, you can delete your saved cards at any given time.
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  13. How many cards can I save on CartLoot?
    As of now, you can save up to 10 cards using the 'Save Card' option.
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  14. What cards can I save on CartLoot?
    You can save any credit or debit VISA, MasterCard, Maestro or American Express card.
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  15. How do I save my card(s) on CartLoot?
    Your card is saved automatically when you make a successful payment by entering the card details while purchasing on CartLoot. Alternatively, you can also save your card by navigating to 'My Accounts > Payments > My Saved Cards'. To save the card you'll need the card number and the expiry date. You can also add a card label to better identify a saved card.
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  16. How do I make a payment using a saved card?
    You can view your saved cards by selecting the credit/debit card payment option at checkout. Select a saved card that you wish to use to make the payment. Enter the CVV number of that card (we do not store it) and click the 'Pay' button to initiate your payment. You will also have to enter the card's 3D Secure password to complete the transaction.
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  17. What are the pre-requisites for using the saved card feature?
    You should have a registered account with CartLoot to which you should be logged in. Due to security reasons, this feature is not available during guest checkout.
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  18. I had opted to save my card at the time of payment but my card was not saved. Why?
    If you choose to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to the card being invalid. If the payment was successful and the card was not saved, then you may contact us and we will help you out.
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  19. I typed an incorrect card number by mistake when adding my card. How do I correct it?
    If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on "Remove this card" and then add the card again with the correct details.
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  20. Can I use my saved cards for making a payment on CartLoot's mobile site/app?
    Absolutely! Any cards that you save on CartLoot's website can be used on CartLoot app and mobile site as well. You can also save cards through your mobile and use them on CartLoot's website.
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  21. Can I use Credit/Debit Card or Netbanking to pay on CartLoot through the CartLoot app?
    Yes, you can use your Debit/Credit Card or Netbanking to shop on our mobile app, website, and mobile site too!
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  22. How can I order for large quantities of the product as part of a corporate order?
    You can write to info@cartloot.com for your corporate gifting requirements.
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  23. What is the 'Save Card' feature?
    The 'Save Card' option lets you save your credit/debit cards on your CartLoot account. This helps you complete your transactions in a quick and easy way.
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  24. How can I label my saved cards?
    You can specify a card label at the time of saving a card on CartLoot through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on CartLoot.
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  25. What is a 3D Secure password?
    A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).
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  26. How can I add a card label to my saved card?
    You can specify a card label at the time of saving a card on CartLoot through the My Account section. If you did not specify any card label at the time of saving the card, you can still add/edit the label anytime through the "My Saved Cards" menu in the My Account section on CartLoot.
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  27. What is a 'card label'?
    A card label is a name you give to your card while saving it on CartLoot. This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.
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  28. What all card information does CartLoot store?
    We only store your card number, cardholder name, and card expiry date. We do not store your card's CVV number or the 3D secure password. CartLoot stores your card information only when you select the option.
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