I see the 'Cancel' button but I can't click on it. Why?
A greyed out and disabled 'Cancel' button can mean any one of the following:
1. The item has been delivered already or has been dispatched.
OR
2. The item is non-refundable (e.g. Gift Card)
https://www.cartloot.com/faq/question/ajax/faq_id/68/
Glad to hear it — Thanks for the feedback
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